Short Course Details

Introduction to Leadership Skills - Part 3

BSBCUS401 – Coordinate implementation of customer service strategies
BSBCUS402 – Address customer needs
BSBCUS403 – Implement customer service standards

​This course aims to reflect the role of individuals working as developing and emerging leaders and managers.

As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team.

They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.

This two day course aligns to three nationally recognised units of competency from the Certificate IV in Leadership and Management BSB42015.

Suitable for:

​Emerging leaders and managers

Subject matter expert:
Jan Rose, One World Learning
Registered training organisation:
One World Learning
RTO Code: 52129
4-5 December 2017
2 days

​High level of language, literacy and numeracy skills

Further study options:

​Successful completion of 12 units will lead to the full qualification – Certificate IV in Leadership and Management BSB42015

$790 full fee
​Muresk Institute offers a variety of accommodation with shared facilities (bathrooms and lounge/common rooms). For more information view our facilities and complete an accommodation request form.
Prue Jenkins
General Manager
Muresk Institute
T: 9690 1556

The above information is correct at the time of publishing however may be subject to change.

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